A day in the life of an IT support technician
“Have you tried turning it on and off again?”
IT Support is a great career choice. As most if not all businesses use IT in some capacity, IT support technicians are the very important in business function. Whether you’re working for the company directly as internal IT support, or with an external agency, IT is a great career path with both progression and specialisms. So what can you expect from an IT Support role?
What do employers look for in a graduate?:
- Customer focussed
- Passion for IT
- Keen eye for detail
- Great communication skills
- Problem solvers
- Eagerness to learn
- Operating system, Networking and Consumer software knowledge and exposure
Although these roles aren’t new, the duties have changed over time as technology develops, and there is an emphasis on cloud computing as opposed to on premise. Therefore if you’re a keen support technician with a methodical approach to your work, then this role would be great for you.
Typical duties may include:
- Helping customers resolve problems
- Proactive monitoring of systems
- Creating and implementing strategic planning
- Project involvement and management
- Daily communciation with and traveling to clients
- Using the latest technology and implementing it
This is a great entry level role for graduates who want to break into the business world. Being an IT Support Technician consultant will develop your own skills, and our clients provide structured training programmes.
What skills will you develop?:
- Problem solving skills
- Knowledge of LAN and WAN systems
- Time management and prioritisation
- Triage Management/ ITIL Management
- Communication at all levels
Often we are asked what will YOU get from the role. Other than the great benefits and skill development, you will also typically have:
- Training and development opportunities
- Supportive atmosphere
- Exposure to business operations, including how systems work
- Understanding how to improve business function
- Lots of networking opportunities
- Experience in working in a professional environment
Our clients are leading innovators within the market, and they will support new graduates in the role. Our clients are working with some of the top companies, the latest software and some with international offices - so there is opportunity to travel and network extensively. For this reason, these roles are very popular with graduates. If you’re interested in becoming an IT Support Technician, visit our Vacancy Page and apply today.
